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LUMINA POLICIES

Answers to questions that guests frequently ask.

PAYMENT

Accounts may be paid with Cash, Debit, Visa, Mastercard, or personal cheque.. Rates subject to change.

$300.00 Deposit is Required, on all reservations, refundable (less $50.00 for accounting) if cancellation is made in writing two weeks prior to arrival. Deposit will be accredited to accounts on confirmed departure dates. Under 14 days, no refund on deposit.

TAX & GRATUITIES
Rates are subject to 13% H.S.T. and a 6% Service Charge. The Service Charge covers all staff gratuities except your Server and your Housekeeper who you tip yourself. Should you feel a certain staff member has done something you feel warrants an additional gift you are more than welcome to do so.

EXCHANGE ON US FUNDS
We accept U.S. funds at current premiums.

RESERVATIONS
Reservations by phone only please. Please ask for Vicki if you are booking a wedding.

CHECK-IN & CHECK-OUT
Check-in time is 4 pm. Check-out time is 11 am. If you are checking in mid-week we may be able to get you in earlier than 4 pm. Please give us a call.

BOAT RESERVATIONS
Day rentals begin 8:30 a.m. or 1:00 p.m. til 5:30 p.m. Oil, Gas and applicable taxes are extra. Damaged equipment is the renter’s responsibility. Rental equipment must be parked from dusk till dawn. A Credit card deposit of $1000 is required on rental of boats for non Lumina guests. The operator is required by law to have a currant boat operator card.

WiFi

Free in Main Lodge areas.  Ask at the front desk for the Wifi password.

PETS
Regretfully there are no pets permitted at Lumina Resort. There is a local pet-boarding facility which we are happy to recommend.

RESORT DRESS CODE
Casual resort attire. No bare feet or bathing suits in the Dining Room.

SMOKING
We provide a non-smoking environment.  There is no smoking permitted in all guest rooms, cottages and main lodge areas.